Q: Why does Axis 360 show the error, "Maximum Number of Devices Reached" when I try to open my eBook?
Regular limits by title
Publishers limit how many devices (sometimes called "active sessions") can simultaneously have access to a checked out title, and that limit varies depending on the title. When attempting to open an eBook on more devices than the limit allows, an error will appear, such as: "Invalid Device Operation: Maximum Number of Devices Reached."
To learn more about what counts toward the device limit and how to have it reset, see our FAQ: Is there a limit to how many devices I can use for Axis 360?
Axis 360 is investigating a known issue where some titles for certain publishers falsely produce this error. This might sound familiar if you only read your eBooks on one device but suddenly can't open a particular book. If you get a device limit error, we will report it to the Axis 360 Support Team to resolve. Please contact us with this information:
- Library card number
- Title of book
- Error message displayed
- Device, app and/or web browser used