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I've updated the Axis 360 app but keep getting an error that Axis 360 has stopped. What should I do?

Last Updated: Apr 05, 2017  |  3931 Views
Topics: eBooks

Was this helpful? 1   17


If you had a previous version of the Axis 360 app on your device, some of the data from the old version might be getting in the way. Give these solutions a try:

  1. Clear the cache for the Axis 360 app.
  2. Clear data for the Axis 360 app. (This will remove any bookmarks you may have.)
  3. Uninstall and reinstall the app. (This will remove any bookmarks you may have.)

For more information, visit the Axis 360 Frequently Asked Questions.

Answered by MelodyBookmark and Share

Other Answers / Comments (22)

  1. I uninstalled, and then reinstalled the 360 app. It still won't do anything when I click on an item I have checked out. It won't download a book, or even open one that I have already downloaded. Really disappointing.
    by Patricia Merry on Sep 10, 2015.
  2. I hope you're going to keep Blio around for a while because the Axis 360 app is almost unusable.
    It's painfully slow. I've uninstalled and reinstalled, but it takes forever to do anything and after I start reading a book and close out, it won't reopen the book and I have to remove the book and start over again every time. Blio was 100 times better.
    by Cheryl on Sep 26, 2015.
  3. Thanks so much for sharing your feedback. We've experienced some unexpected bumps in the transition to the updated Axis 360 app, and we are actively engaged in discussions with the vendor to push for prompt and user-friendly updates to this service.

    Axis 360 plans to support its Blio integration for roughly 90 days following the release of Sept. 8 update to the Axis 360 app, so we're expecting it to be available through November. We'll keep you posted if we learn of any changes to this plan.

    Keep sharing your feedback so we can pass it along to the vendor! Just share your experience using the "Submit Your Question" form at Thank you!
    by Hope Harms on Sep 28, 2015.
  4. Not a fan of Axis 360. Updated to iOS 9 and now I have to be connected to wi-fi (or data) to read my book on my iPad. Not ideal for reading anywhere that isn't home, essentially. And blio hasn't updated for 9, so it's not an option right now either. :(
    by Natalie on Oct 05, 2015.
  5. In our discussions with Axis 360, they have confirmed that they are working to make offline reading easier because it is difficult for our patrons to meet the current requirements to do so.

    Stay tuned for updates! In the meantime, some tips for reading offline include: DO select "Remember me" when signing in, DO download the eBook/eAudiobook completely before listening, DO NOT sign out of the app, and DO NOT power off the device while in the middle of your book. (We know this may be difficult to accomplish, so we continue to request more convenient service for you.)

    Thanks again for your feedback! Keep sharing your experiences using the "Submit Your Question" form at, and we'll help you troubleshoot and send feedback to vendors.
    by Hope Harms on Oct 14, 2015.
  6. I have used the app on my I phone. Now it stopped working. I uninstalled and reinstalled the app and chose my library and entered my card number and pin and I keep getting an error that my card number or pin is invalid, which it is not!
    by Kelly on Oct 18, 2015.
  7. The Axis 360 website crashes at a 100% success rate on my laptop! Then I downloaded the app to my windows laptop and it refuses to let me log in.
    by Teresa Hediger on Nov 21, 2015.
  8. If you're having specific issues that can not be addressed with the steps above, contact us directly (submit your question at or call at 913-826-4600) so we can help right away. Thanks!
    by Hope Harms on Nov 23, 2015.
  9. Okay well I'm exhausted trying to obtain an ebook! AXIS 360 is HORRIBLE! Either demand better applications for your patrons or get rid of them! These previous comments were 8-10 months ago and it is still a problem! Axis 360 is down for good & I haven't been able to log in for longer than 3weeks... So disappointed.
    by Nicole on Jul 05, 2016.
  10. Axis 360 giving me a "charge privilege denied" error. Never seen it before but deleting app and reinstalling didn't work.
    by Jonathan on Jul 22, 2016.
  11. I encounter problems with the app at least twice a week but since the iOS update, it's daily. Now I can't get it to work at all. Usual error codes are 5000 and 2775. No code this time. I have tried the usual ( shut dow, restart, shut down device and restart). Any other suggestions?
    by Jill Koch on Aug 14, 2016.
  12. I'm constantly frustrated by Axis 360. Most of my problems come when listening to an audio book. I will be deep into it and it will stop, or not load at all.
    Another frustrating thing is choosing books for young readers. There is no ranking of books by reading level or approximate age. I guessed and downloaded 6 books for my grandson today, he was excited, then nothing would load!
    by Bobbi on Sep 13, 2016.
  13. SO frustrating! Have been jnab!e to download a book for mlote than a week. Axis 360 is NOT a value-add or even viable platform or solution! Will be complaining to my library; I hope they are not wasting money for this service.
    by Josn on Nov 16, 2016.
  14. eBook has some blank pages resulting in skipped content.
    by Larry Wilkerson on Nov 29, 2016.
  15. Well it's not getting any better. Spent two hours at the library today, with staff, trying to get a checked out book downloaded with Axis 360, to my IPad. Tried all of the previous suggestions.
    by Helenamac on Jan 24, 2017.
  16. Terrible. Glad it only allows 3 books because I kept getting access denied and an error code. I was able to finish the book I was reading. Cannot return books or take out those that are available. I'm getting messages my hold items are now available at the same time I am getting locked out. Deleted, reinstalled, and conferred with library staff. Frustrating disgusted. Going back to another better app
    by Charmaine Ruais on Mar 11, 2017.
  17. Keep getting "no internet available" message when trying to download, have deleted and reinstalled the app and still keep getting the message when i try to download a book or check out a book
    by Jimi on Apr 11, 2017.
  18. I keep getting a not connected to wifi error. I have tried deleting and reinstalling the app. Does not make a difference.
    by Beth on Apr 13, 2017.
  19. I am having the same issue as listed by Jimi. I did all the recommended steps but nothing works. It began yesterday. It was slow before but either says no internet service or just shuts down. This is very disappointing.
    by Michelle on Apr 13, 2017.
  20. What is the rights management error. I click to download a book on my ipad and it automatically says the book has expired! Frustrating. My school has also stopped using it for the kids.
    by Madelene jackson on Jun 27, 2017.
  21. If you try these steps and the problem still occurs, use the "Submit your question" box on this page to let us know your Library card number and the specific problem so we can investigate right away. Thanks!
    by Johnson County Library on Jun 29, 2017.
  22. I keep getting an Axis denied error (3522). This is very annoying. I have deleted and installed the app and it won't recognize my account.
    by 0227 71889 on Aug 08, 2017.

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